At Poséa, we want you to feel confident and happy with every purchase. Please read our Returns & Shipping Policy carefully before placing your order.
⸻
RETURNS
If you decide that your purchase isn’t right for you, you may request a return within 14 days of receiving your order, subject to the conditions below and applicable consumer law.
All returned merchandise must be in its original condition, unworn and unwashed, with all original tags attached.
Items must be free from makeup, deodorant, perfume, self-tanner, stains, damage, or any other signs of use beyond what is reasonably necessary to try the item on.
To request a return, please contact Poséa within 14 days of receiving your order.
Once your return request has been accepted, you will receive instructions on how to return your item.
Please make sure your return is shipped within the applicable return period.
Unless an item is defective, incorrect, or does not conform to your order, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service when returning an item, as Poséa cannot be responsible for parcels lost during return transit.
⸻
RETURN CONDITIONS
To be eligible for a return, merchandise must:
* Be unworn and unwashed
* Be unaltered
* Have all original tags attached
* Be free from makeup, deodorant, perfume, self-tanner, stains, and other markings
* Be free from damage or signs of excessive use
* Be returned within the applicable return period
Poséa reserves the right to refuse a return or reduce the refund where an item has been handled beyond what is reasonably necessary to inspect or try it on and its value has consequently been reduced.
This does not affect your statutory rights concerning defective or non-conforming products.
REFUNDS
Once your return has been received, our team will inspect the item to ensure it meets our return requirements.
Please allow 7–10 business days from the date your return is received for the return to be processed.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Where required by applicable consumer law, your refund will include the cost of the original standard delivery service. Additional costs paid for an upgraded delivery option are not refundable.
Poséa may wait to issue the refund until the returned merchandise has been received or until proof that the merchandise has been shipped back has been provided, whichever occurs first.
⸻
DEFECTIVE, DAMAGEECT ITD OR INCORREMS
If you receive an item that is defective, damaged upon arrival, or different from the item you ordered, please contact Poséa as soon as possible.
Please do not send the item back before contacting us.
Your statutory consumer rights remain unaffected, and Poséa will work with you to find an appropriate solution.