Privacy policy
At Poséa, your privacy is important to us. Poséa is an online fashion and activewear store based in France.
This Privacy Policy explains how we handle personal information when you visit our website, browse our products, place an order, contact us, or otherwise interact with Poséa.
By using our website, you acknowledge the practices described in this Privacy Policy.
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1. INFORMATION WE MAY PROCESS
Depending on how you interact with Poséa, we may process information necessary to operate our online store and provide our services.
This may include information provided when you place an order, contact us, create an account, subscribe to our communications, or interact with our website.
We may also receive certain technical information automatically when you browse our website, such as information relating to your device, browser, website activity, and interactions with our online store.
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2. HOW WE USE INFORMATION
We may use personal information to:
* Process and fulfill orders
* Process payments
* Arrange shipping and delivery
* Manage returns, exchanges, and refunds
* Respond to customer-service requests
* Provide and maintain our website
* Improve our products and shopping experience
* Maintain website security
* Detect and prevent fraud or misuse
* Send marketing communications where permitted
* Understand website performance and customer interactions
* Comply with applicable legal and regulatory requirements
We only process personal information when we have an appropriate legal basis to do so.
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3. LEGAL BASIS
Depending on the purpose, Poséa may process information on the following legal bases:
Contract: When processing is necessary to complete your purchase, deliver your order, or provide a service you have requested.
Legal obligation: When we are required to process information to comply with applicable laws, accounting requirements, tax obligations, or other legal requirements.
Legitimate interests: When processing is necessary for the operation, security, improvement, and protection of our business, provided that your rights and interests are respected.
Consent: When you have given us permission for a specific purpose, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
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4. PAYMENTS
Payments made through our website may be processed securely by third-party payment providers.
Poséa does not intentionally store complete payment card details when those details are processed directly by a payment provider.
Payment providers may process your information according to their own privacy policies and security practices.
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5. MARKETING COMMUNICATIONS
If you choose to subscribe to Poséa communications, we may contact you about:
* New collections
* Product launches
* Promotions
* Special offers
* Restocks
* Brand news
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails.
Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.
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6. COOKIES & SIMILAR TECHNOLOGIES
Poséa may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support marketing activities.
Some cookies are necessary for the website to function properly.
Where required by applicable law, Poséa will request your consent before using non-essential cookies or similar tracking technologies.
You can manage your preferences through our cookie settings or your browser settings.
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7. THIRD-PARTY SERVICE PROVIDERS
Poséa may use trusted third-party service providers to help operate our online store.
Depending on the services we use, these providers may assist with:
* Website and e-commerce services
* Payment processing
* Shipping and delivery
* Customer support
* Email communications
* Marketing
* Analytics
* Fraud prevention
* Website security
Information is shared only when reasonably necessary to provide these services, operate our business, or comply with legal requirements.
Poséa does not sell your personal information.
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8. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside France or the European Economic Area.
When personal information is transferred outside the European Economic Area, Poséa will take appropriate measures required by applicable data-protection laws to ensure that your information remains adequately protected.
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9. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, and meeting legal obligations.
Different types of information may be retained for different periods depending on the applicable legal requirements and purpose of processing.
When information is no longer necessary, it will be securely deleted or anonymized where appropriate.
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10. DATA SECURITY
Poséa takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
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11. YOUR PRIVACY RIGHTS
Under applicable data-protection laws, including the GDPR, you may have the right to:
* Access the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information
* Request restriction of certain processing
* Object to certain processing
* Request portability of certain information
* Withdraw consent where processing is based on consent
You may also have the right to give instructions regarding the storage, deletion, or communication of your personal information after your death, where applicable under French law.
To exercise your rights or ask a privacy-related question, please use the Contact Form on the Poséa website.
We may need to verify your identity before processing certain requests.
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12. RIGHT TO LODGE A COMPLAINT
If you have a concern about how Poséa handles your personal information, we encourage you to contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data-protection authority.
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13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, or services.
Poséa is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of any third-party service before providing personal information.
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14. CHANGES TO THIS PRIVACY POLICY
Poséa may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable laws.
When changes are made, the updated policy will be published on this page.