At Poséa, we want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help.
RETURNS
You can request a return within 14 days of receiving your order, subject to the conditions below and any mandatory consumer rights that apply to your purchase.
To be eligible for a return, items must be:
* Unworn and unwashed
* In their original condition
* With all original tags attached
* Free from makeup, deodorant, perfume, self-tanner, stains, or other marks
* Free from damage or alterations
Please contact Poséa through the Contact Form on our website within the applicable return period before sending your item back.
Return shipping costs are generally the responsibility of the customer unless the item is defective, incorrect, or otherwise not in conformity with your order or applicable law. We recommend using a tracked shipping service.
Poséa may refuse or reduce a refund where an item has been worn beyond what is reasonably necessary to try it on, washed, altered, damaged, stained, or returned without its original tags, where this has reduced the item’s value. This does not affect any mandatory consumer rights that apply to your purchase.
EXCHANGES
We may offer exchanges subject to availability.
If you would like to exchange an item for another size or available item, please contact us through the Contact Form on our website before sending your return.
If the requested size or item is unavailable, we may provide a refund instead.
Exchange items must meet the same condition requirements as returns.
REFUNDS
Once your return has been received and inspected, we will process your refund.
Refunds are generally processed within 7–10 business days after we receive the returned item and are sent back to the original payment method.
Where required by applicable law, standard original delivery costs will also be refunded. Any additional amount paid for upgraded delivery is not refundable.
Where permitted by law, a refund may be held until the returned item has been received or you provide proof that it has been sent back.
DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If you receive an item that is defective, damaged, or different from what you ordered, please contact Poséa through our Contact Form as soon as possible before returning the item.
We will review the issue and provide the appropriate solution in accordance with applicable law. In these circumstances, return costs will not be your responsibility where required by law.
IMPORTANT
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to your purchase under applicable law.